Refund Policy Message

At Charm Italian Greyhound we understand that welcoming a new puppy into your home is a significant and emotional decision. Our priority is to ensure a harmonious match between our Iggy puppies and their prospective families. However, we also recognize that unforeseen circumstances can arise. To address these situations, we have established a thoughtful refund policy.

Refund Eligibility
1. Health Concerns: Should your puppy exhibit any significant health issues upon arrival that are confirmed by a licensed veterinarian within the first 30 days, we are committed to working with you to find a suitable solution, which may include a refund or replacement.

2. Change of Circumstances:* We know life can be unpredictable. If you find yourself unable to provide a home for the puppy within the first 14 days of arrival, please contact us to discuss potential options. Note that a restocking fee may apply to cover the costs of rehoming.

Procedure
To initiate a refund request, please contact us directly through our website with the following information:
– Your name and contact details
– The puppy’s identification details
– A detailed explanation of the reason for the request
– Supporting documentation (e.g., veterinary reports)

Our team will review your request promptly and reach out to discuss the next steps. Our goal is to ensure the well-being of both our puppies and the families they join, and we pledge to handle each case with the utmost care and consideration.

Please note, our refund policy is designed to address genuine needs and is subject to review to prevent misuse. We reserve the right to make final decisions on all refund requests based on the circumstances.

We believe in building lasting relationships with our clients and are here to support you through every step of your journey with your Italian Greyhound.